Effective Date: August 9, 2026
At PRAGYA BIKASH Digital Store, we aim to provide useful and reliable digital educational products and a smooth purchasing experience. Please read this Refund & Cancellation Policy carefully before completing a purchase.
1. Digital Products
PRAGYA BIKASH Digital Store primarily provides digital educational products, including PDF files, eBooks, study materials, suggestions, previous-year question papers, and other downloadable educational resources.
Because digital products can be accessed, downloaded, copied, or stored electronically, they cannot generally be returned in the same way as physical products.
2. No-Refund Policy
Purchases of digital products are generally considered final once the product has been successfully delivered, made available for download, or accessed by the customer.
Accordingly, cancellation, refund, or exchange may not be available after successful digital delivery or download, except where required by applicable law or where a genuine technical or delivery problem requires an appropriate resolution.
3. Before You Purchase
Customers are strongly encouraged to carefully review the available product information before completing a purchase.
Product Information to Review
- Product title and description
- Syllabus or topic coverage
- Course or examination relevance
- Language of the product
- Number of pages or other available specifications
- Sample or preview PDF, where available
- Any other information provided on the product page
By completing a purchase, you confirm that you have reviewed the available product information and wish to purchase the selected digital product.
4. Technical and Delivery Issues
If you experience a genuine technical or delivery problem after making a successful payment, please contact us as soon as possible.
Examples of Genuine Issues
- Payment was successfully completed but the purchased product was not delivered.
- The download link does not work.
- The delivered file is corrupted or inaccessible.
- An incorrect digital product was delivered.
- A technical problem prevents reasonable access to the purchased product.
Resolution
After receiving your request, we may verify the order and payment details and investigate the reported issue.
Where appropriate, we may provide a new download link, resend the correct file, replace a corrupted file, provide access to the purchased product, or take another reasonable corrective action.
Technical support or replacement of a digital product does not automatically guarantee a monetary refund.
5. Duplicate Payments
If you are charged more than once for the same order due to a payment gateway or technical error, please contact us with the relevant order and payment information.
After verification, genuine duplicate transactions will be reviewed and resolved through the appropriate payment or refund process, subject to applicable laws and payment gateway procedures.
6. Payment Failure or Pending Transactions
If a payment fails or remains pending but your account has been temporarily debited, please allow reasonable time for the payment gateway or bank to update the transaction status.
If the amount is not automatically reversed or the order status remains unresolved, please contact us with the relevant transaction details so that we can investigate the issue.
7. Cancellation Requests
Because our products are digital, cancellation requests should be made as early as possible and before the digital product has been delivered, made available for download, or accessed.
A cancellation request does not automatically guarantee a refund. Each request will be considered according to the circumstances of the transaction and applicable laws.
8. Non-Refundable Circumstances
Except where required by applicable law, a refund may generally not be available in circumstances such as:
- The customer has successfully downloaded or accessed the digital product.
- The customer purchased the wrong product after reviewing the available product information.
- The customer changed their mind after completing the purchase.
- The customer no longer requires the product.
- The customer’s device, browser, software, or internet connection is incompatible with the product.
- The customer failed to review the product description, syllabus, language, or other available information before purchasing.
9. Refund Processing
Where a refund is approved, the refund may be processed through the applicable payment method or payment service provider, subject to their processing procedures.
The time required for the refunded amount to appear in your bank account or payment account may depend on the payment gateway, bank, card issuer, or other financial institution.
10. How to Request Assistance
For any delivery problem, duplicate payment, payment issue, or other purchase-related concern, please contact us using the support email below.
Information to Include
- Customer name
- Order number, if available
- Email address used during purchase
- Product name
- Date of payment
- Relevant payment or transaction reference
- A brief description of the issue
Please do not send passwords, UPI PINs, card PINs, CVV numbers, or other sensitive payment credentials by email.
11. Contact Information
Website
Home
Support Email
help.pragyabikash@gmail.com
Website Name
PRAGYA BIKASH Digital Store
Last Updated: August 9, 2026